FAQ's

Occasionally we get asked questions. Some questions are asked more often than others. Below are the answers to the most frequently asked questions. As you plan your visit —If you have a question, and you don't see the answer below, please contact us. We'll be happy to answer it for you.

Planning Your Visit: Frequently Asked Questions

Q: Do you accept personal checks at the Zoo?
A: We can't accept personal checks at the Zoo. We do accept cash and most major credit cards. We're sorry for any inconvenience this might cause. However, there are two ATM cash machines located inside the Plaza Beastro. Thank you for understanding.

Q: Do you offer group discounts?
A: Groups must have 20 or more people and rent a facility to qualify for group discounts. We also offer special rates for school groups.

Q: Do you offer a military discount?
A: We do offer military discounts on regular gate admission. We offer $1 off each admission being paid for by the person with the military ID.

Q: Where can I buy film, batteries, sunscreen etc?
A: These items are available in our Gift Shop near the Entrance of the Zoo, as well as a full selection of merchandise including books, Zoo logo clothing, educational toys and much more. We do not currently have an online store or merchandise catalog, but you can reach our Gift Shop staff by phone (316) 266.8217 or e-mail.

Q: Can we rent strollers, wagons or wheelchair at the Zoo?
A: Yes, strollers and wheelchairs are available for rent during your Zoo visit; ask for them at the Gift Shop or at the Information Kiosk inside the Zoo Entrance. I'm sorry we don't rent wagons however, you are more than welcome to bring one from home.

Q: How long does it take to see the Zoo?
A: An average visit to the Zoo lasts 3 to 4 hours, but you can easily spend the whole day here and still have more to see!

Q: Can we bring pets to the Zoo?
A: Only service dogs (guide dogs for the blind, working dogs for people with disabilities) are permitted in the Zoo. The Zoo has limited kennel space availble at no charge for pets that are traveling with you.

Q: Photography & Video
A: During your visit, you're welcome to take photos and video for your personal use only. Commercial photography is allowed only with prior written permission from our Marketing/PR department.

Q: Can you smoke at the Zoo?
A: For the health and safety of our guests and animals, smoking is only allowed in the designated smoking areas indicated on the Zoo map.

Q: Can we bring in food and beverages?
A: Yes, you can bring in food and beverages. However, alcohol is not allowed to be brought into the Zoo.

Membership: Frequently Asked Questions

Q: Do you reciprocate with other zoos and aquariums?
A: We reciprocate with other AZA (Association of Zoos & Aquariums) accredited zoos and aquariums at 50% of regular gate admission.

Q: When will I get my membership card?
A: Your membership card should arrive within two to three weeks from time of purchase. If you renew in person a temporary card will be given to you. If you renew online you will have the opportunity to print a temporary card.

Q: Can I visit before I get my card?
A: Yes you can! Please bring your photo ID and the temporary card you received or printed at the time of purchase, then stop by the Zoo Entrance to verify your membership.

Q: What if I don't want to join or renew online?
A: You may purchase your membership:

  • In person at the Membership Cart or Membership Office near the Zoo Entrance.
  • Over the phone by calling (316) 266.8211. The membership call hours are 8:00 a.m.–5:00 p.m. Mon–Fri excluding holidays.

Q: Can I renew or purchase a membership online?
A: Yes.
Please visit our main Web site to join or renew online.

Q: How do I make a correction to my online order?
A: If you need to make an adjustment, please contact our Membership Office as soon as possible at (316) 266.8211, 8:00 a.m.–5:00 p.m. Mon–Fri excluding holidays. If you prefer, you can send an e-mail with your membership number and changes to members@scz.org.

Q: How can I change my address?
A: You may change the address for your membership or ZooTracks subscription:

  • In person at the Membership Cart or Membership Office near the Zoo Entrance.
  • Over the phone by calling (316) 266.8211. The membership call hours are 8:00 a.m.–5:00 p.m. Mon–Fri excluding holidays.
  • By sending an e-mail to members@scz.org with your membership number, full name, old address, and new address.

Q: Can I purchase a membership for more than one year?
A: No, we do not sell memberships for multiple years.

Q: How do I get to the Sedgwick County Zoo?
A: Click here for directions to the Zoo.

Q: Can I put my membership on hold?
A: No. Memberships become active immediately upon purchase and cannot be suspended.

Q: Can I transfer my membership to someone else?
A: No. Memberships are nontransferable and are valid only for the person whose name appears on the card.

Q: Can I still visit if I've misplaced my membership card?
A: Yes. Stop by the Membership Office near the Zoo Entrance, present a valid photo ID to verify your membership. If you've misplaced your card permanently, you can order a new card for a $2* processing fee. Membership Office is open Mon–Fri from 8:00 a.m. - 5:00 p.m. excluding holidays. *Prices subject to change.

Q: Can I lend my membership card to a friend or family member?
A: No. Memberships are nontransferable and are valid only for the person whose name appears on the card. Supporting photo ID is required for entrance.

Q: Why do I have to show photo ID when I use my card to enter Sedgwick County Zoo?
A: As a not-for-profit organization that relies heavily on membership and attendance for support, we need to prevent misuse of our membership cards. We also want to protect our members should their cards be lost or stolen. We try very hard to keep our membership prices affordable for as many people in our community as possible. If memberships were shared by families and neighbors our revenue would be severely reduced and we would have little choice but to raise our prices.

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