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Frequently Asked Questions

Occasionally we get asked questions. Some questions are asked more often than others. Below are the answers to the most frequently asked questions. As you plan your visit, if you have a question and you don't see the answer below please contact us. We'll be happy to answer it for you.

Planning Your Visit: Frequently Asked Questions

Q: Do you accept personal checks at the Zoo?
A: We can't accept personal checks at the Zoo. We do accept cash and most major credit cards. We're sorry for any inconvenience this might cause. However, there are two ATM cash machines located inside the Plaza Beastro. Thank you for understanding.

Q: Do you offer group discounts?
A: Yes, we offer group discounts; groups must have 20 or more people and rent a facility to qualify. We also offer special rates for school groups.

Q: Do you offer a military discount?
A: We do offer military discounts on regular gate admission. We offer $1 off each admission being paid for by the person with the military ID.

Q: Where can I buy film, batteries, sunscreen, etc?
A: These items are available in our Gift Shop near the Entrance of the Zoo, as well as a full selection of merchandise including books, Zoo logo clothing, educational toys and much more. We do not currently have an online store or merchandise catalog, but you can reach our Gift Shop staff by phone (316) 266.8217 or e-mail.

Q: Can we rent strollers, wagons or wheelchairs at the Zoo?
A: Yes, strollers and wheelchairs are available for rent during your Zoo visit; ask for them at the Gift Shop or at the Information Kiosk inside the Zoo Entrance. We don't rent wagons; however, you are more than welcome to bring one from home.

Q: How long does it take to see the Zoo?
A: An average visit to the Zoo lasts 3 to 4 hours, but you can easily spend the whole day here and still have more to see!

Q: Can we bring pets to the Zoo?
A: Only service dogs (guide dogs for the blind, working dogs for people with disabilities) are permitted in the Zoo. The Zoo has limited kennel space available at no charge for pets that are traveling with you.

Q: Photography & video
A: During your visit, you're welcome to take photos and video for your personal use only. Commercial photography is allowed only with prior written permission from our Marketing/PR department. Commercial Photography and Videography Application

Q: Can you smoke at the Zoo?
A: For the health and safety of our guests and animals, smoking is only allowed in the designated smoking areas indicated on the Zoo map.

Q: Can we bring in food and beverages?
A: Yes, you can bring in food and beverages. However, alcohol is not allowed to be brought into the Zoo

Membership Joining / Renewing Process

Q: How do I renew my membership online?
A: Click the "Do Something Wild, Become a Member Today" banner located on every scz.org web page or go to the Membership Sales page, click anwhere you see the words Join Now >. After choosing your selected membership, follow the prompts on the screen until you are asked whether you are a previous or new member. If you are a previous member, you will need the Member ID number on the front of your old card to complete the process. If you do not have this number, call the Zoo MembershipServices Office at 316.266.8211 and a Zoo representative will help you. Membership call hours are 8:00 a.m.–5:00 p.m. Mon–Fri excluding holidays.

Q: What if I don't want to join or renew online?
A: You may purchase your membership:

  • In person at the Membership Services Office near the Zoo Entrance.
  • Over the phone by calling (316) 266.8211. The membership call hours are 8:00 a.m.–5:00 p.m. Mon–Fri excluding holidays.

Q: Will my membership card be mailed to me?
A: No, after joining/renewing online you will be prompted to print a voucher to bring with you on your next visit to the Zoo. The screen that says “This is not a ticket” is only a confirmation screen, this is not your voucher. Click the link on this screen to register your membership "ticket" and finally print your membership voucher. You will also be asked to register your two free comp tickets (one Adult comp ticket & one Child comp ticket).

Q: Can I visit before I get my card?
A: Yes you can! Please bring your print@home voucher and a photo ID, then stop by the Zoo Entrance to verify your membership. After three visits using your print@home voucher we will need you to take a few extra minutes to get your perminent card in the Membership Services Office.

Q: How Do I get the “Special Offer” deal?
A: On the scz.org home page you will find a field in the upper-right-hand corner that says "Enter Promo Code". If you have a promo code regarding a special offer, enter the code here first before entering any other membership information. Once you've entered your code, you will see the membership order screens pop up. Follow the prompts and the Special Offer will be applied at Checkout.

Q: Why does it say print “tickets” when I purchased a membership?
A: The same screen is used as the receipt for admission or memberships. Click the link to register your membership ticket and a voucher will appear on your screen. (There may be multiple vouchers depending on the membership package you’ve chosen.) The voucher(s) need to be printed and brought with you on your next visit to the Zoo to process your membership.

Q: Why can't I view the online store?
A: This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

Q: How do I print my tickets at home?
A: Print@Home technology allows you to print your tickets from your computer printer and use those tickets at Sedgwick County Zoo. You must assign the name of the ticket holder to each Print@Home ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print@Home logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest may be asked to show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

Q: Why do I have to register each Print@Home ticket?
A: For security reasons, including deterring online fraud, each guest may be asked to show photo ID at the Zoo Entrance matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID. For organized groups only, tickets may be registered in the name of the group. The group leader may be asked for photo ID.

Q: Can I change the registered name after a Print@Home ticket is printed?
A: It is not a problem if you have misspelled a name or need to change the name on a Print@Home ticket. Simply refer to your e-mail receipt and click the web link to the Print@Home site where you originally printed your tickets. Make the desired correction and reprint the ticket.

Q: What if I cannot print my ticket(s)?
A: Please be sure to read your email receipt for complete instructions. If you have not yet assigned names and printed your tickets, refer to your email receipt for instructions (which contains a link to the ticket registration page URL).

Q: Please check your printer:
A: Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Membership Office at the Zoo on the day of your visit where we will be able to look up your order and print your tickets for you. You will need to bring the following:
. The credit card used to purchase these tickets.
. Your Photo ID.
. If you have your email receipt or your order confirmation number this will make processing your order easier and faster however Sedgwick County Zoo staff will still be able to look up your order and print your tickets without it.

Q: What if I need to reprint my Print@Home ticket(s)?
A: You can reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Membership Office at the Zoo on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:
The credit card used to purchase these tickets.
. The credit card used to purchase these tickets.
. Your Photo ID.
. If you have your email receipt or your order confirmation number this will make processing your order easier and faster however Sedgwick County Zoo staff will still be able to look up your order and print your tickets without it.

Q: How can I look up my receipt or reprint my Print@Home order?
A: To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print@Home order.

Q: Can I pick up my order at the Zoo?
A: Sorry a "will call" option is not available at this time.

Q: Do tickets have an expiration date?
A: Date specific tickets are valid only on the specific dates shown. All other tickets are valid until December 31 of the year purchased for one-day admission to Sedgwick County Zoo during regular business hours. Memberships are valid for one year from date of purchase.

Q: What is the refund policy?
A: Tickets, memberships, and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct tickets and the correct number of tickets before completing your purchase. Sedgwick County Zoo does not offer cancellations, refunds, rain checks, or exchanges.

Q: What if I made a mistake when ordering items from this site?
A: Please note: Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets, memberships or vouchers purchased.

Q: How can I contact Zoo Membership Office?
A: If you wish to speak with a member of Sedgwick County Zoo staff please call 316.266.8211. The best time to call is 8:00 a.m.–5:00 p.m. Mon–Fri excluding holidays.

Q: Do you reciprocate with other zoos and aquariums?
A: We reciprocate with more than 140 other AZA (Association of Zoos & Aquariums) accredited zoos and aquariums at 50% of regular gate admission.

Q: What if I don't want to join or renew online?
A: You may purchase your membership:

* In person at the Membership Services Office near the Zoo Entrance.
* Over the phone by calling (316) 266.8211. The membership call hours are 8:00 a.m.–5:00 p.m. Mon–Fri excluding holidays.

Q: Can I renew or purchase a membership online?
A: Yes. Click here to join or renew online.

Q: How can I change my address?
A: You may change the address for your membership or ZooTracks subscription:

* In person at the Membership Services Office near the Zoo Entrance.
* Over the phone by calling (316) 266.8211. The membership call hours are 8:00 a.m.–5:00 p.m. Mon–Fri excluding holidays.
* By sending an e-mail to members@scz.org with your membership number, full name, old address, and new address.

Q: Can I purchase a membership for more than one year?
A: No, we do not sell memberships for multiple years.

Q: Can I put my membership on hold?
A: No. Memberships become active immediately upon purchase and cannot be suspended.

Q: Can I transfer my membership to someone else?
A: No. Memberships are nontransferable and are valid only for the person whose name appears on the card.

Q: Can I still visit if I've misplaced my membership card?
A: Yes. Stop by the Membership Services Office near the Zoo Entrance and present a valid photo ID to verify your membership. If you've permanently misplaced your card, you can order a new card for a $5* processing fee. *Prices subject to change.

Q: Can I lend my membership card to a friend or family member?
A: No. Memberships are nontransferable and are valid only for the person whose name appears on the card. Supporting photo ID may be requested upon entrance.

Q: Why do I have to show photo ID when I use my card to enter Sedgwick County Zoo?
A: As a not-for-profit organization that relies heavily on membership and attendance for support, we need to prevent misuse of membership cards. We also want to protect our members should their cards be lost or stolen. We try very hard to keep our membership prices affordable for as many people in our community as possible. If memberships were shared by families and neighbors our revenue would be severely reduced and we would have little choice but to raise our prices.

 

Contacts
Membership Office:   Membership Manager
Sedgwick County Zoo
5555 Zoo Boulevard
Wichita, Kansas 67212
t: (316) 266-8211
Group Events:   Catherine Helms
Sedgwick County Zoo
5555 Zoo Boulevard
Wichita, Kansas 67212
t: (316) 266-8252
Gift Shop:  
t: (316) 266-8217
Hours of Operation
Summer Hours8:30 a.m. to 5:00 p.m.
(Beginning March 1)
Winter Hours10:00 a.m. to 5:00 p.m.
(Beginning November 1)
Open 364 Days a Year!*
*The Zoo will be closed one day only, September 6, 2014 to facilitate the preparation of the annual Zoo fundraiser, Zoobilee. For Zoobilee ticket information please call 266-8APE (8273).
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