Frequently Asked Questions

Is the Zoo open?

Yes, the Zoo is open! Guests are encouraged to purchase tickets online in order to reduce time waiting in line.  You can schedule your visit here.

How much are tickets?

Can I purchase tickets online?

You can schedule your visit and purchase tickets here.

Do I have to purchase tickets in advance if I’m a member?

No. At this time, members may visit the Zoo by showing their member ID at the gate without scheduling in advance. In the rare event that the Zoo is at capacity, members may be asked to wait until space opens up.

How do I find my Member ID number?

Your Member ID is listed on your membership card. If you have two numbers on your card, you may need to pick up a new card at the Membership Office.

How much is a membership?

Memberships start at $110 for a whole year of unlimited visits and more. See our Membership page for full details and benefits.

Will my membership be extended to account for the Zoo closing?

All memberships that were active between March 14 and May 18, 2020, were extended for 2 months.  This extension includes new memberships purchased or renewed during the time the Zoo was closed. Memberships that expired prior to March 14, will not be extended.

Do I have to wear a mask?

Masks will be strongly encouraged inside all buildings and indoor habitats. We will have masks for sale at the entrance.

Will all of the animal areas be open?

Yes, with a few exceptions.

Tropics & Amphibians & Reptiles will close for a short time each afternoon for cleaning and feedings.

Some animals will begin going inside at 4 p.m.

Can I buy food and drinks at the Zoo?

You can enjoy fresh and delicious menu options at our main restaurant, The Beastro, as well as other concession areas including Kookaburra Canteen, Baobab Cafe, and Nganda Cafe.

Check out the Beastro menu here. 

Is there a fee for parking?

Parking is FREE!

What are your hours?

9 AM to 5 PM, with early bird hours from 8-9 a.m.

We are still limiting our capacity each day in order to comply with local COVID-19 protocol. We recommend reserving your tickets online in advance.

I have a membership at another zoo. How do I purchase tickets with the reciprocal discount?

Call our admissions office at 266-8211 to reserve your tickets with the discount.

What days are you closed?

We close the Saturday after Labor Day for our annual fundraiser, Zoobilee. But we are open all other 364 days of the year.

Can we bring our stroller or wagon?

Absolutely! We also have strollers available for rent at $8/single or $10/double. Ask for them at the gift shop or the information kiosk inside the Zoo entrance.

Do you have wheelchairs available?

Yes, wheelchairs are available to rent. A push wheelchair is $10, and an electric wheelchair is $30. Call 316-266-8217 to reserve a wheelchair or inquire at the information kiosk inside the Zoo entrance.

Can my child bring a skateboard, bicycle, or scooter?

For the safety of our animals and our guests, we do not allow bikes, scooters, skates, skate-shoes, skateboards, hoverboards, or Segways.

Do you have lockers available for rent?

No, we do not have lockers available. Feel free to bring a cooler, bag, or wagon to carry your items around with you.

Can we bring pets to the Zoo?

To ensure the safety of our animals and yours, only service dogs are permitted in the Zoo. We do offer limited kennel space for out of town guests traveling with pets.

Can we take pictures of the animals?

You’re welcome to take photos and video for your personal use only. Commercial photography is allowed only with prior written permission.

Is smoking allowed at the Zoo?

Smoking is not allowed inside the Zoo.

Are outside food and beverages allowed?

Yes, visitors can bring in food and non-alcoholic beverages. You can also stop by one of our restaurants or concession locations.

Do you have a gift shop?

Yes! The Zoo Store is located at the Entry Complex. We offer a full selection of merchandise, including books, SCZ logo clothing, educational toys and much more.

Do I have to pay Zoo admission to shop at the Zoo Store?

No! The store is open to the public and does not require Zoo admission to enter.

Can we leave the Zoo and come back on the same day?

Yes, just hang onto your receipt or ask for a stamp for reentry.

Do you offer rain checks?

We’re open rain or shine! We don’t give rain checks, so be sure to check the weather before you come.

What if my plans change after I’ve scheduled my visit?

Call our admissions office at 266-8211 and they’ll work with you to find a solution.