Frequently Asked Questions

Do you offer discounts?

Yes, we have discounts for some groups, military, and on special discount days.

• We offer special rates for groups of 20+ and school groups.
• Guests with a military ID receive $2 off regular gate admission for everyone in their party.
• On Winter Wednesdays — November through February — and Twilight Tuesdays — Tuesdays in July — tickets are only $5 per person.
• We participate in the Museums for All program to offer $5 admission to those who receive WIC/SNAP benefits. Simply show your benefit card and a photo ID to the cashier to receive discounted tickets for up to 4 people per visit.

What kinds of payment do you accept?

We accept cash and most major credit cards. We do not take personal checks.

How much is a membership?

Memberships start at $100 for a whole year of unlimited visits and more perks.

Is there a fee for parking?

Parking is FREE.

What are your hours?

9 AM to 5 PM daily.

Members can enter the Zoo early at 8 AM.

What days are you closed?

We only close once out of the whole year.

We close for just two days—the weekend after Labor Day—for our annual fundraiser, Zoobilee. But we are open all other days of the year, including Thanksgiving, Christmas, and New Years.

What extras can we see during our visit?

Visit our Zoo Calendar to find out what’s happening while you’re here!

Do you have wheelchairs available?

Yes, wheelchairs are available to rent.

We recommend reserving one in advance, since they tend to sell out on busy days. Call 316-266-8217 to reserve a wheelchair or inquire at the guest service kiosk inside the Zoo entrance.

Do you have lockers available for rent?

No, we do not have lockers available.

Feel free to bring a cooler, bag, or wagon to carry your items around with you.

Can we bring our stroller or wagon?

Absolutely!

We also have strollers available for rent at the gift shop or the guest service kiosk inside the Zoo entrance.

Can my child bring a skateboard, bicycle, or scooter?

No.

For the safety of our animals and our guests, we do not allow bikes, scooters, skates, skate-shoes, skateboards, hoverboards, or Segways.

Can we bring pets to the Zoo?

No, except for service dogs.

To ensure the safety of our animals and yours, only service dogs are permitted in the Zoo. Limited space is available in our Pet Parking area for guests traveling with pets.

Can we take pictures of the animals?

Yes, but only for your personal use.

Commercial photography is allowed only with prior written permission from the Marketing department.

Is smoking allowed at the Zoo?

No, not inside the Zoo.

Smoking is not allowed inside the Zoo. Guests may exit the Zoo in order to smoke in the parking lot and reenter as many times as necessary.

Are outside food and beverages allowed?

Yes, you can bring in food and non-alcoholic beverages.

We also offer delicious options at the Beastro and other concessions.

Can we leave the Zoo and come back on the same day?

Yes, of course!

Just hold onto your receipt and present it at the admissions window when you return, or ask for a stamp on your hand before you leave.

Do you offer rain checks?

We’re open rain or shine!

The Zoo does not offer refunds or rain checks due to animal visibility or weather conditions. Special circumstances, including extremes in weather, construction, births, feeding, and veterinary procedures, may require that certain animals be removed from public viewing to ensure the best possible care.

Do you have a gift shop?

Yes! Our Zoo Store is located in the entry plaza.

We offer a full selection of Sedgwick County Zoo merchandise, plush, books, educational toys and much more.

Do we have to pay Zoo admission to shop at the Zoo Store?

Nope.

The Zoo Store has a separate entrance from the Zoo gate, so you can stop by just to shop.